If you have been banned on muted in-game or in our Discord and would like to appeal, you may submit a punishment appeal on the forums using the Ban/Mute Appeal form. Our team of punishment appeal staff will then review your appeal, evidence supplied for your punishment and consult other staff members where required.
You may only file an appeal if your punishment length exceeds 24 hours.
Staff will only discuss the details of a punishment with the player that was punished. If you are not the punished player, then you will not be provided any information surrounding the punishment.
It may take us some time to process your appeal, however it may take up to 1 working day to provide a response. During this time please do not open a ticket or message a staff member to review your appeal.
When you are writing your appeal, please consider your punishment, your prior actions leading up to this punishment and why the Staff team should terminate your punishment before it's expiry. Don't make up excuses such as "My brother was on my account" or "My cat walked over my keyboard" - If you want your punishment to be lifed, ensure your are truthful in your appeal and that you understand why we punished you.
Appeals are not the place to report players, or to complain about staff members. We have specific channels to do this, both on our Forums and in our Discord. If you feel that are staff team have acted unprofessionally, then you may submit a Staff Report.
Blacklists are only handed to players who commit the worst possible violations of our rules, and appeals are commonly not accepted.
If you feel that you should be allowed another chance on our Network, then you may open a ticket on our Discord, where a Sr. Admin or higher will review all of the proof provided and consult with management where required.
A Blacklist may only be appealed after 90 days
The offender must not have cause irreperable harm to another player
The offender must show a change of character
The offender must accept that any future blacklist shall not be eligable for review
Upon successful appeal of a blacklist, the punishment will become a permanent ban
You may appeals as many times as you want - However, we may apply restrictions to your account if you are appealing too often. Upon response to your appeal, staff will commonly state the time until you can next appeal.
Yes, you may! Staff may need to use a translation tool to review your appeal, so some context may be lost during translation - We will do our best to accomodate this requirement, though.
No, you may only appeal your own punishment. Any appeal made on behalf of another play will result in it being instantly denied. If a player needs help creating an appeal, they should make a ticket requesting assistance, in our Discord.
If your appeal is accepted, you will be immediately unbanned. If you are still banned after your appeal was accepted, please make a ticket in our Discord, supplying the appeal link and your In-game name!