Starcade is a fast-growing network, with lots of players, exclusive features and muiltiple servers. While you are playing, you may find that you need the help of a staff member to answer a question, report a player or bug to, seek help with an issue, or something else.
We have a great team team of staff that are on hand 24/7 to assist you - There are a few ways to get in touch with our staff team, all of which can be seen below.
Whilst you are in-game, if a member of the staff team is online, you will be able to see their name using
/list. To seek help, you can message them directly, or use
/helpop <message> to send a message to all staff on the server. To report a rule-breaker, you can use
/report a player, a staff member will respond to you as soon as possible and inform you as to what is happening. If a player is found to be breaking the rules, they will be dealt with in the appropriate mannor.
When you use
/helpop, you can ask any relevant questions, or report an issue. Helpop is similar to a direct message to another player - It provides you with the ability to contact staff directly for help with an issue.
If you can't see a member of staff online, then please raise a ticket on our Discord
The Starcade Discord server provides many voice rooms and channels, where you can communicate with staff and other members of our community. Aditionally, we have 2 music bots that you may use whilst talking to your friends.
Whilst the Discord is a great place to kick back and relax with your friends, the
#support-ticket channel has a menu containing all of the ticket types that you can create to request support. Furthermore, we have a host of support channels under the
Player Support category, which you may join to speak to a staff member!
Tickets and Voice support requests are normally answered in under an hour, but please be patient with our support team during release periods, as we may have many other players requesting support!
The Forums are a space for our Commnuity to post and comment on threads about their gameplay. It provides a platform to meet other players, recruit players for their teams and show off their achievements.
The Forums are also home to Staff and Media applications, along with Punishment appeals. To interact on the forums, you will have to create an account!